Frequently Asked Questions
SAEU3H AE System
- Grounding issues of SAEU3H acoustic emission instrument?
- The installation, cable connection, input range and usage of the Ex-parameter AE board.
- Acoustic emission system operation demonstration video.
- How to cascade SAEU3H chassis?
- How do you measure the speed of sound?
- How to test the sensitivity of the channel?
- Panel Introduction of SAEU3H Chassis and Installation of various AE boards.
RAEM AE System
- What is the difference between RAEM1, RAEM2 and RAEM1-6? How should I choose?
- What is the difference between the RAEM system and the traditional acoustic emission acquisition instrument?
- How does RAEM1 analog filter works? Can I change the analog filters?
- How to configure the RAEM series products?
- What is the supply voltage of the RAEM series monitor?
AE sensor
- What is an acoustic emission sensor? What is the principle and types of AE sensors?
- What is AST (Auto Sensor Testing) function of AE sensor?
- Is the AE sensor customizable? What are the requirements? How long is the lead time?
- Is the AE sensor compatible with acquisition boards from other companies like PAC or VALLEN?
- AE sensor calibration method
- The connection mode of acoustic emission sensor and NI acquisition card and related connection diagram description.
- How to choose the length of the signal cable?
- How to supply power to AE sensors?
- What is the output of the acoustic emission sensor? What is the output range? What is the frequency coverage of acoustic emission sensors?
- How to choose the corresponding acoustic emission sensor according to different material and application scenarios？
- What is the difference between integral preamp sensor and general type sensor?
- How to fix the sensor on the surface of the object under test?
- How to select sensor model and determine number of channels in acoustic emission detection?
About AE
- What are the characteristics of AE technology?
- What is conversion between dB and sensor output voltage? How to calculate the amplitude in dB?
- How does the AE system locate the AE sources?
- What does the acoustic emission (AE) signal look like? What are the AE parameters?
- What does a complete AE system mainly consist of?
- Do you provide acoustic emission support or training?
- What is acoustic emission (AE)?
- What is the difference between acoustic emission testing (AET) and ultrasonic testing (UT) or other NDT methods?
- What are the applications of acoustic emission?
Software
- Why there is no AE card/channel recognized when I click Refresh in the software? Why there shows No card selected when I click Sample?
- How to switch the product versions between U3H version and RAEM1 version in SWAE software?
Other Products
- High temperature waveguide rod usage and installation instructions.
- Are the test blocks for thickness gauges available to sale?
Commercial & Shipment
Q: What are the provisions of the relevant warranty period and how to deal with the after-sales and maintenance after the warranty period?
A: Free maintenance within one year from the factory date, if non-human improper operation factors and force majeure factors. Our company will bear all the maintenance cost (including logistics costs) due to the quality of the product. The cost of product repair beyond the free warranty date will be charged according to the actual repair situation and replacement parts.
Q: What is the manufacturing lead time of the products?
A: Generally acoustic emission sensors/ thickness gauges/ ultrasonic flaw detectors and other finished products/ semi-finished products with inventory are expected to ready to be delivered within a week after receiving the payment. Other acoustic emission instruments are ready to be delivered according to the actual configuration needs, generally by about 20 days.
Q: Does the AE analysis software accept customization (mainly displaying the client company logo)?
A: We do not accept custom requirements for acoustic emission analysis software.
Q: How to describe the specific input/ output parameters of the product in the quotation sheet?
A: We will describe the input/output parameters in the Description section of the quotation sheet, or send the relevant product specifications and technical parameters to the customer.
Q: How to inform the customer about the warranty period, after-sales service and product update iteration information?
A: Generally, all products are equipped with the relevant product technical parameter table and quality inspection certificate and product warranty card. If customers lose the relevant product certificate, they can rely on the serial number on the product body to communicate quality assurance. Corresponding to the updated software, we will send the updated version of the software to the customer if the customer needs it.
Q: What are the incoterms and their prices?
A: Generally, EXW, FOB, C&T, C&F, CIF, etc. according to the total price of the order and the requirements of the customer. CPT is mainly used, and others are auxiliary.
Q: What are the customs clearance issues that customers should be aware of before they consider doing the customs clearance themselves?
A:
If customers purchase sensor magnetic fixture and other magnetic products, we will remind customers that this product needs to do magnetic inspection, and to declare the magnetic inspection fee of USD100/ time;
As for the export of couplant, we will remind customers that colloidal products cannot be transported;
For the products with built-in batteries that need customs clearance, the customer must provide a legal VAT ID and must use the shipping agent designated by our company to clear customs.
Q: Is there a discount for large quantities?
A: Follow strictly with the most updated product quotation of the current year. If the quantity is very large, please contact us for the available quotations.
Q: Can the lead time be reduced?
A: We can adjust the priority of the orders and try our best to reduce the production lead time depending on the urgency. But sometime the inventory and delivery time cannot be controlled by us.
Q: If the customer requires other product parts purchase, can we help the customer purchase and shipment?
A: We need to determine whether we can help customers purchase according to the type of products they need to purchase.
Q: What are the ways of air or express transportation?
A: Usually we choose DHL, FEDEX or QUANZHAN freight forwarder, etc., and clients can choose their own air freight or express service.
